![]() With a relevant review site list and claimed review profiles in hand, it's time to carve out a review management plan that anchors your approach. Map out your strategy for managing business reviews ![]() But knowing each approach and how to take advantage of a claimed profile can pay dividends when managing customer reviews and mitigating the impact of negative feedback. The process for claiming your business varies across each site. In most cases, claiming your profile allows you to monitor reviews and respond to feedback, opening an essential gateway to more effective review management. You have authority over any company images, logos, bios and text featured on the site. Once confirmed on sites like Yelp, Facebook, Google and Angi, you're given control over your company's unique business page. Many online review sites allow you to claim your local business profile on their platform. Claim (and manage) your profile on preferred platforms Related: 4 Lesser-Known Customer-Review Platforms You Need to Know About 2. Once these sites are identified, you have a stronger foundation for managing reviews and carving out a feedback footprint that resonates with your audience. No matter your market, chances are high that a few unknowns exist, potentially impacting your industry and business significantly. Still, seeking out platforms with specific and significant influence over your industry is essential. Sites like Yelp, Amazon, and Google will likely fall on that list, mainly due to their visibility and market share. If you bypass online review management software and manage reviews independently, it's essential to identify each review site with the most relevance and influence over your brand. ![]() Target the business review sites that matter most Here are five crucial tips for building a review management plan that does just that. Knowing how to manage reviews correctly is key to protecting brand integrity and positively impacting customers. Also, since you were comfortable digging around in the markdown parser on the server, I can gladly point you into the right direction if you’d like to help out by fixing it on the web and mobile apps.With hundreds of review platforms and industry-specific reviews promoting customer feedback on the web, a robust online review management strategy is essential. ![]() I’ve filed MM-13837 to look into this further. Great catch that the server handles it correctly or else we might not have noticed that. Fixing that should actually be fairly easy in that case, since I expected it to be caused by something more complicated. I spent a bit of time comparing the code used on the server with our custom marked and commonmark versions, and it looks like the difference is that the apps treat curly brackets, as well as some other characters, as punctuation that should be trimmed from the end of the link, while the server does not. I’m actually surprised the server’s Markdown parser handles it correctly, but I’m pretty sure that I just translated that code from GitHub’s Markdown parser instead of trying to write a completely custom version like the apps use. I would’ve said that it’s just a bug in marked.js, but it also occurs with the custom autolinking we’ve added to commonmark.js in the mobile app as well.
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